Information We Collect
We collect information in two ways:
- Information you provide directly: when you submit a quote request or contact form, we collect your name, phone number, email address, vehicle information, and pickup or destination location. When you call our dispatch line, we collect the information needed to send a driver.
- Information collected automatically: like most websites, our server and any analytics tools we use may automatically log your browser type, device type, pages visited, and approximate location based on IP address. This helps us understand how the site is used and keep it running reliably.
We do not collect payment card details through this website; payment is handled directly with your driver or dispatcher.
How We Use Your Information
We use the information we collect to:
- Dispatch a driver and provide the towing or roadside assistance service you requested;
- Contact you about your request, including callbacks and service updates;
- Maintain basic service records and respond to questions or complaints;
- Understand and improve how visitors use this website.
We do not use the information you submit for unrelated marketing without your consent, and we do not sell your personal information to third parties.
Cookies & Tracking Technologies
This site uses Google Analytics to understand how visitors use our pages. Google Analytics sets cookies and collects usage information such as pages viewed, device and browser type, and approximate location. It may also use other basic cookies or similar technologies (such as analytics scripts) to remember simple preferences and understand aggregate visitor behavior. These tools do not access the personal details you submit through our quote or contact forms unless you provide them yourself. You can disable cookies in your browser settings; the site will still function, though some preferences may not be remembered.
How We Share Your Information
We may share the details of your request with:
- The driver or technician dispatched to assist you;
- Service providers who help us operate this website or process quote requests (for example, a form-processing or dispatch tool), who are only permitted to use your information to perform that service;
- Your insurance company, adjuster, or repair shop — only when you ask us to coordinate with them, or with your consent;
- Law enforcement or other parties when required by law, or to protect the safety of our drivers or the public.
We do not sell or rent your personal information to third parties for their own marketing purposes.
Data Retention
We keep the information you submit for as long as needed to provide the service you requested, maintain basic business records, and meet any legal or accounting obligations, after which it is deleted or de-identified.
Data Security
We use reasonable administrative and technical safeguards to protect the information you provide. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security, but we work to protect your information appropriately for the type of data we collect.
Children's Privacy
This website and our services are directed at adults who need towing or roadside assistance. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Your Privacy Rights
You can ask us to access, correct, or delete the personal information we hold about you, or ask us to stop using it for a particular purpose, by contacting us at info@towunited.com. Depending on where you live, you may have additional rights under state privacy laws (for example, Georgia or other U.S. state privacy statutes); we will honor applicable requests to the extent required by law.
Do Not Track Signals
Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, this site does not currently change its behavior when one is received.
Third-Party Links
This site may link to third-party websites (for example, mapping or review sites). We are not responsible for the privacy practices or content of those sites — review their own policies before providing information to them.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will update the "Last updated" date above when we do; significant changes will be reflected here before they take effect.
Contact Us
Questions about this policy, or requests regarding your personal information, can be sent to info@towunited.com, or by mail to TowUnited, Cumming, GA 30040, Forsyth County, Metro Atlanta.